1. Order Cancellation Before Shipment
Customers may request to cancel their order before the item has been processed or shipped.
- Cancellation requests must be submitted as soon as possible after placing the order.
- If the order has not been packed or dispatched, a full refund will be issued.
- Refunds will be processed to the original payment method within a reasonable timeframe.
2. Order Cancellation After Shipment
Once an order has been shipped, it cannot be cancelled.
- Customers may refer to our Returns & Exchanges Policy for further instructions.
- Shipping fees (if applicable) are non-refundable unless the item is defective or incorrect.
3. Non-Cancellable Orders
The following orders are not eligible for cancellation:
- Orders that have already been shipped.
- Promotional, clearance, or final sale items.
- Custom or special request items (if applicable).
4. Refund Processing
Approved cancellations will be refunded using the original payment method.
- Processing times may vary depending on the payment provider.
- We are not responsible for delays caused by banks or payment gateways.
5. Contact Us
For cancellation requests or inquiries, please contact us immediately at:
Please include your order number and full name for faster processing.